Clear terms, no surprises

Subscription fees and metered overage charges are non-refundable once a billing period has begun, including for partially used periods. Our plans are month-to-month with no setup fee, so you are never committed beyond the current period.

If something on our side genuinely fails — a statement extraction that doesn't complete, a platform outage — contact us and we'll investigate. Documented, verified service failures earn account credits applied to future invoices. Credits have no cash value and are the exclusive remedy for service failures.

Cancel anytime from your billing portal. Cancellation stops future billing: your subscription stays active through the end of the period you already paid for, and no prorated refunds are issued. After cancellation, account data is retained briefly and then permanently deleted as described in our Privacy Policy.

See a charge you don't recognize or think is wrong? Contact us and give us ten business days to make it right — that's almost always faster than a card dispute, and it's what the Terms of Service you accepted provide for. Chargebacks filed without contacting us first may result in account suspension, and we respond to payment disputes with our records of terms acceptance and platform usage.

This page summarizes §4–§6 of the Terms of Service, which every account accepts at signup (and at checkout via Stripe). The Terms control if there is any conflict with this summary.